Terugbetalingsbeleid

Company information

This website www.mijn-naamketting.com ("Website") is operated by NORDIC NECKLACE GROUP AB, VAT SE559485417501 (called MijnNaamketting / we / our / us). These general conditions apply to all use of the website and webshop. MijnNaamketting reserves the right to change the terms over time. The current version of the General Terms and Conditions are those available on the website.

Nordic Necklace Group AB 5594854175

Brynäsgatan 38A 80285 Gävle

Return policy

MijnNaamketting offers 30 days open purchase. The right of withdrawal does not apply to customized orders due to the personalized nature of the product. Custom orders are covered by our customer satisfaction guarantee.

Customer satisfaction guarantee

All orders are covered by our customer satisfaction guarantee. Customer satisfaction guarantee means that you can request a new item if you are not satisfied. To be entitled to a refund or exchange, you must contact us within 7 days of receiving your order by submitting a complaint with photos of your jewelry.

Cancel/change your order within 24 hours

To cancel or change your order, you must contact us within 24 hours of placing the order, otherwise we will have time to start manufacturing your piece of jewelry.

Delivery

The estimated delivery time is based on recent deliveries and should not be taken as a guaranteed delivery time. We do everything to make the delivery as smooth as possible, but in case of late delivery we cannot give you compensation.

Lost or stolen packages

MijnNaamketting can guarantee delivery to the notified address, date of delivery, tracking information and logistics information for the customer to review. If it turns out that the product has not been delivered to you, we will manufacture a new necklace based on your order and send it again.

Return address

Nordic Necklace Group AB

Brynäsgatan 38A 80285 Gävle

Instructions

In order to return your goods, please contact our customer support support@mijn-naamketting.com. We will provide a prepaid shipping label and you can then return your goods in the original packaging with the help of our prepaid shipping label. Our return fee is EUR 10 and replacements/changes are free.

Refund timeline and payment

Once we have received the return or once you can provide proof that the item has been sent back, we will issue the refund without undue delay and no later than 14 days from the day we received your notice that you wish to exercise your right of withdrawal (for items where the right of withdrawal applies).
The refund will be made using the same payment method that was used for the purchase, unless otherwise agreed. If payment was made via Klarna, the refund will be processed through Klarna, which will then update your invoice or payment.